Privacy Policy

This privacy policy applies to all users of the ek333 platform. When you register, log in, play games, or use any service on ek333, you are considered to have accepted the terms of this policy. This document has been written in plain language with the reader's understanding in mind, but all its clauses are legally binding.

ek333 believes that users have full rights over their own information. That is why we clearly state the purpose before collecting any data and do not store information beyond what is necessary.

Reading this policy together with our Terms and Conditions will give you a complete picture of the overall agreement.

ek333 collects the following types of information:

2.1 Registration and Identity Information

• Full name, date of birth, and gender
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or other identity document details (for account verification)

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Records of payments made via bKash, Nagad, Rocket, or bank transfer
• Account balance and betting history

2.3 Technical Information

• IP address, browser type, and device information
• Time spent on the site, pages visited, and click data
• Cookies and session data

2.4 Communication Information

• Records of conversations made via live chat or email
• Details of complaints and support requests

ek333 does not collect any information without a purpose. Each piece of data is used for a specific reason:

• Account management: Confirming registration, keeping login secure, and verifying user identity.
• Transaction processing: Accepting deposits, completing withdrawals, and ensuring transaction security.
• Service improvement: Analysing user experience to improve the platform.
• Fraud prevention: Detecting suspicious activity and maintaining account security.
• Customer support: Providing quick and effective resolution of user issues.
• Bonuses and promotions: Delivering relevant offers to eligible users.
• Responsible gaming: Identifying excessive betting patterns and supporting users accordingly.

ek333 never sells users' personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Selected service providers handling payment processing, identity verification, and technical operations receive limited information. These partners are contractually bound to protect data confidentiality and may not use the information for their own purposes.

4.2 Legal Obligations

In the case of a court order or a lawful directive from a competent authority, ek333 is legally required to provide the necessary information. In such situations, there may be limitations on notifying the user.

4.3 Account Security

When required to detect fraud or multiple accounts, limited information may be shared with security specialists, but this is always done under a confidentiality agreement.

ek333 uses SSL encryption technology, which ensures full protection of your data during transmission. The following security measures are also in place:

• All sensitive information stored on servers is kept in encrypted form.
• Passwords are never stored directly — they are always kept in hashed form.
• Two-step verification (OTP) provides an extra layer of security for login and financial transactions.
• Regular security audits are conducted and any vulnerabilities identified are resolved promptly.
• If unusual activity is detected on an account, an automatic alert is sent.
• The server infrastructure is protected by firewalls and DDoS protection.

No digital security measure is 100% guaranteed, so ek333 also requests that users use strong passwords and do not share their login details with anyone.

ek333's website uses cookies — these are small text files stored in your browser that help the site remember your preferences.

6.1 Essential Cookies

These cookies are necessary to keep login sessions active, remember language preferences, and carry out security verification. Without them, the core functionality of the site will be affected.

6.2 Analytical Cookies

These cookies are used to understand where users spend the most time on the site and which pages they visit most. This information is completely anonymous and is used only to improve the quality of the service.

You can control cookies from your browser settings. However, disabling essential cookies may cause problems with accessing your account and making transactions.

ek333 retains user information for as long as the account remains active. Even after an account is closed, some information may be kept for a set period for the following reasons:

• Financial transaction records are kept for a defined period due to legal requirements.
• If a dispute or investigation is ongoing, the relevant information is retained until it is resolved.
• Relevant information may be kept in the fraud prevention database for as long as necessary.

Where none of the above circumstances apply, all personal information is deleted within a reasonable time after the account is closed.

If you have an account with ek333, you have the following rights over your own information:

8.1 Right to Access Information

You may ask us at any time what information is stored about you. Contact the support team and, after verification, the information will be provided.

8.2 Right to Correct Information

If any of your stored information is incorrect, you may request a correction. Changing details such as a mobile number or email address requires mandatory identity verification.

8.3 Right to Request Deletion

If there are no legal or security obligations preventing it, you may request that your personal information be deleted when closing your account.

8.4 Right to Opt Out of Marketing

If you do not wish to receive promotional emails or messages, you can turn them off from your account settings or by informing the support team.

ek333 strictly follows a 21+ age policy. No person under the age of 21 is permitted to register or play. Age is verified at the time of registration and is also confirmed through identity documents.

If it is found that a minor has opened an account, that account will be closed immediately and the relevant information will be processed appropriately. Following our Responsible Gaming guidelines is important for every user.

ek333's server infrastructure may be operated through international service providers. As a result, some user information may be stored on servers outside Bangladesh. In such cases, the following is ensured:

• The receiving party is capable of providing protection equivalent to this privacy policy.
• Transferred data remains encrypted and is used only for the specified purpose.
• Third-party agreements include data protection clauses.

ek333 reserves the right to change or update this privacy policy as needed. If any significant changes are made, users will be notified via their registered email or through the site.

Continued use of the platform after any changes will be taken as the user's acceptance of the updated policy. It is therefore advisable to review this page from time to time. For full details of the general terms of service, you may also visit our About Us page.

If you have any questions, comments, or complaints about this privacy policy, please contact the ek333 support team. Our support service is available in both Bengali and English, seven days a week, twenty-four hours a day.

• Live Chat: Get instant support through the chat button on any page of the site.
• Email: [email protected]

After submitting a data privacy request, we will respond as quickly as possible once the verification process is complete. For answers to general questions, visit our FAQ section.